We support our customers through every phase of their investment and go far beyond traditional service. Our aim is not only to maintain machines, but also to adapt them in a flexible manner in terms of new legal requirements and ensure our customers’ productivity through additional measures such as upgrades, training and consultation. One increasingly important aspect is the qualification of machine operators – in particular through training and refresher courses, which we offer. In the face of increasing staff turnover in many companies, valuable knowledge is often lost. This is where we come in, offering individual solutions tailored to the specific needs of our customers, which are met with a consistently positive response. The customer should be able to focus on their core processes, such as manufacturing films or packaging materials, which is where their expertise lies. They don’t need to be machine specialists – that’s our job. To ensure that we can do this in the best possible way, we work closely with technology partners, as well as with the customer’s operators, shift supervisors and project managers, right from the early stages of a project, when the machine is being designed.
